❓ Help Center & FAQs

🛒 Orders & Downloads

Q: How do I download a free model?
A: Click “Download Free,” watch a short ad, and your file will unlock instantly.

Q: My paid download isn’t working. What now?
A: Email support@3d50.com with your order ID. We’ll resend the link within 24 hours!

Q: Can I get a refund?
A: Due to instant digital delivery, all sales are final (see Non-Refundable Policy). We guarantee file replacement if issues arise.

🔐 Licenses & Usage

Q: Can I use free models commercially?
A: Free models are for personal use only. For commercial projects, purchase a paid model with a lifetime license.

Q: What’s included in the paid license?
A: Pay once, use forever—no royalties or attribution required! (Read full license terms).

Q: Can I redistribute/sell your models?
A: No. You may not resell or redistribute our files, even if modified.

📱 Support

Q: How do I contact support?
A: Message us 24/7 via:

• WhatsApp: +49 1521 2205108
• Email: support@3d50.com
  (Response time: <1 hour during business hours.)

Q: Do you take custom model requests?
A: Yes! Email us your specs for a quote.

💡 Pro Tips

• Slow download? Try a different browser or disable ad-blockers.
• Need formats? Most models include FBX, OBJ, and Iclone files.
• Follow us on Social Media for exclusive freebies!